Measure first. Recommend second.

The four steps

Every engagement runs the same four steps: read the instruments, show you the numbers, fix the blocking thing, and hand back documentation. The order matters more than the labels.

• Read the instruments. License utilization, adoption telemetry, permission sprawl, patch state, backup success. Your systems already report all of this. Most providers never look.
• Show you the numbers. Including the ones that argue against spending money with us. If a problem is not worth solving this quarter, we say so.
• Fix the blocking thing. Scope written to the finding. Fixed fee where work is predictable, hourly where it genuinely is not, and you are told which before we start.
• Hand back documentation. Assets, licenses, topology, and credentials in a vault you control. If you leave, you keep all of it.

What we put in writing

Response targets by severity, what is monitored and when it is monitored by a human, who owns which system in a co-managed arrangement, and what happens at 2am on a Saturday. Vague commitments are comfortable to sell and impossible to hold anyone to. Specific ones survive contact with a bad week.

What we refuse to promise

We will not guarantee AI output accuracy, warrant regulatory compliance, or promise a headcount reduction. AI systems are probabilistic, so every engagement assumes human review before reliance. Compliance is determined by your auditor, not your IT provider. And headcount reduction is the promise most likely to be measured against a provider and least likely to happen in year one.

Pricing philosophy

We publish our floors, which is unusual in this category. Most firms will not quote a number until the third meeting, which wastes the time of anyone who was never going to be a fit. Assessments start at $2,500, Copilot enablement at $4,500, and managed IT at $125 per user per month. Final pricing follows scope, but those are real floors, not teaser rates that move once you are interested.