Service 01
Managed IT that gets boring, on purpose.
Good managed IT is uneventful. Patches land, backups restore, accounts get created on the first day and removed on the last. We do the unglamorous work properly so the interesting problems stay rare.
What is included
Every managed IT agreement covers six things: patch management, endpoint protection, backup with verified restores, identity and access management, a help desk your staff can reach, and a monthly report that shows what actually happened. Anything beyond that gets scoped and quoted separately so you always know what you are paying for.
- Patching. Operating system and third-party updates on a tested schedule, with a maintenance window you agree to instead of one we impose.
- Endpoint protection. Managed detection and response on every device, with alerts triaged during business hours and automated containment running around the clock.
- Backup. Protected daily, and we test a restore every month. A backup nobody has restored from is a hypothesis, not a backup.
- Identity. Joiner, mover, and leaver handled properly. Conditional access, MFA enforcement, and quarterly access reviews.
- Help desk. Reachable by email, phone, or portal, with response targets written into the agreement by severity.
- Reporting. A monthly summary of tickets, patch compliance, backup success, and anything we think you should know about.
What it costs
Managed IT starts at $125 per user per month. The US market for small business managed services runs roughly $75 to $250 per user per month, and most small businesses land between $150 and $200. Three things move your number: how many people you have, whether you want security monitoring included, and how fast you need someone to pick up when something breaks.
| Tier | Per user / month | What changes |
|---|---|---|
| Essential | from $125 | Patching, endpoint protection, backup, identity, help desk 8x5 |
| Secure | from $150 | Adds security telemetry, phishing simulation, vulnerability scanning, written IR plan |
| Secure + AI | from $185 | Adds Copilot administration, AI acceptable-use governance, quarterly adoption reporting |
Co-managed IT, if you already have someone
Co-managed works when your internal person is good but outnumbered. We take the specialist load, the after-hours coverage, or the project work, and your team keeps the relationships and the daily rhythm. The important part is writing down who owns what, so nothing falls in the gap between us. That boundary goes in the agreement, not in an email thread.
How onboarding runs
Onboarding takes two to four weeks for most small businesses, and you are never dark during it. Week one is discovery and documentation. Week two is agent deployment, backup validation, and identity review. By week three we are running your patch cycle and answering tickets. Nothing gets switched off until its replacement is proven.
Questions
Common questions
How much does managed IT cost per user?
Kildaris managed IT starts at $125 per user per month. The wider US market for small businesses runs $75 to $250 per user per month, with most falling between $150 and $200. Seat count, security scope, and response-time requirements are what move the figure.
Do you support Mac as well as Windows?
Yes. Endpoint management, patching, and monitoring cover Windows, macOS, and Linux. Mixed environments are normal and do not carry a surcharge.
What happens if we want to leave?
You keep your documentation, your credentials, and your data. Everything we maintain lives in a vault and a documentation system you have access to throughout, not just at the end. Notice periods are defined in the agreement.
Do you do on-site work?
Yes, across the New York City metro area and New Jersey. Most work is remote because most work genuinely is remote now. On-site visits are scheduled when the job needs hands on hardware.
Can you take over from our current provider?
Yes, and it is common. We run discovery before anything changes hands, so the transition happens on a plan instead of on a deadline someone else set.
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Next step
Thirty minutes, and you will know where you stand.
No pitch deck. We look at what you are running, tell you what we would do first, and you decide whether that is worth paying for.